FAQs
Products & Sizing
What’s the difference between Comfort, Yoga and Utility leggings?
Comfort is the softest, easiest option for everyday wear. Yoga has a higher waist and a more supportive feel. Utility is the more structured option, with two side pockets for everyday practicality.
For a full side-by-side comparison, see Our Leggings.
How do I choose the right size?
Check the size guide on the product page before ordering. Scarfhold’s three core legging styles use the same sizing system, although their construction and fit differ slightly.
If you are between sizes, consider whether you prefer a closer or slightly easier fit.
Are Scarfhold Patterns unique to the store?
Yes. Scarfhold’s Patterns are developed in-house and form a design library unique to the store.
The same Pattern may appear in different colourways or garment types, but the underlying design remains part of the Scarfhold Pattern library.
Will my pair look exactly like the product images?
There can be slight differences in exact Pattern placement between sizes and garments, and colours can vary slightly depending on your screen.
The overall design remains the same, but every size does not necessarily crop the Pattern in exactly the same place. Current product pages note this variation. Rest assured that the print quality is fantastic. Very dark designs with a light coloured inner may appear slightly lighter when the fabric is overly stretched, though our leggings are squat proof and remain opaque under tension.
Orders & Made to Order
What does made to order mean?
Scarfhold garments enter production after you place your order rather than being taken from a large stock of finished products.
This lets us maintain a much broader library of Patterns, colourways and garment combinations without manufacturing every possible version in advance.
What happens once I place an order?
Once your order is confirmed, it is sent into production. Most Scarfhold leggings are currently produced within approximately three business days before dispatch.
Delivery estimates are then based on your destination and are shown at checkout.
Can I modify or cancel my order?
Contact us as soon as possible if you need to change something.
Because production can begin soon after an order is placed, we cannot guarantee changes or cancellations once your order has entered production.
Shipping, Delivery & Tracking
How long does production take?
Most Scarfhold leggings are currently produced within approximately three business days before they are dispatched.
How long will delivery take?
Delivery time varies by destination and fulfilment route. The most relevant delivery estimate for your order is shown at checkout.
Do you offer free shipping?
Scarfhold currently offers free tracked shipping to the USA, UK and EU. Available shipping options for other destinations are shown at checkout.
Can I track my order?
Where tracking is available for the shipping service used, tracking information will be sent once your order has been dispatched.
Returns & Problems
Can I return my order?
Yes. Scarfhold currently offers 14-day returns, subject to the eligibility requirements in our Refund and Returns Policy.
What if I ordered the wrong size or changed my mind?
Scarfhold’s current return policy allows eligible returns within the 14-day return period.
Please check the size guide before ordering and make sure returned items meet the conditions set out in our Refund and Returns Policy.
What if my order arrives damaged, faulty or incorrect?
Contact us as soon as possible with your order number and clear photographs showing the problem.
We’ll review what happened and arrange the appropriate solution.
How long will my refund take?
Once an eligible return has been received and approved, the refund will be issued to your original payment method.
Your bank or payment provider may require additional time before the funds appear in your account.
Patterns & Product Care
Why does the same Pattern appear in different colours?
Scarfhold treats Pattern and colour as separate design decisions.
The Pattern provides the underlying structure; different colour Palettes allow the same design to become quieter, darker, brighter or more expressive without becoming a completely different Pattern.
You can read more about the approach on About Scarfhold.
How should I care for my Scarfhold garments?
Follow the care instructions provided for your particular product. Washing gently and avoiding unnecessary heat will generally help preserve stretch fabrics and printed surfaces for longer.
Still have questions?
Central Exchange remains operational.
If your question isn’t covered above, contact us at
studio@scarfhold.com
Or here:
