Details: Returns

Returns policy

Because our in-house products are custom made to order especially for you, we unfortunately cannot offer cash refunds. If there is a problem with your item please get in touch with us within a week of receiving it. Once we receive your return, we will issue you with a gift card code, that covers the full cost of the order. Your satisfaction is important to us. 

Order never arrived:

In the rare circumstance that your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at studio@scarfhold.com noting your order number. We'll see what can be done.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at studio@scarfhold.com and we'll let you know what your next steps are.